Shipping policy
Effective Date: April 26th, 2025
Thank you for shopping with M.K Kozy Kreations! We are committed to providing you with a seamless shopping experience. Below is our comprehensive shipping policy that outlines the terms and conditions regarding the shipping of your orders.
1. Shipping Regions
M.K Kozy Kreations currently ships within the United States. We do not offer international shipping at this time.
2. Shipping Methods
We offer the following shipping methods for your convenience:
- Standard Shipping: Delivery typically within 5-7 business days.
- Express Shipping: Delivery typically within 1-3 business days.
Please note that delivery times may vary based on your location and the time of order processing.
3. Free Shipping Offer
M.K Kozy Kreations offers free standard shipping on orders over $75 (before taxes and discounts). To qualify for free shipping, your order total must meet this requirement at checkout.
4. Order Processing
Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. If there are any delays in processing your order, we will notify you via the email address provided during checkout.
5. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the total weight of your order.
6. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.
7. Delivery Issues
If your package is lost or damaged during transit, please contact our customer service team at mkkozykreations@gmail.com. We will work with the shipping carrier to resolve the issue. Please retain all packaging materials and documentation for claims processing.
8. Address Accuracy
It is the customer’s responsibility to provide accurate shipping information. M.K Kozy Kreations is not responsible for delays or non-delivery due to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the order.
9. Refused Shipments
If a package is refused or undeliverable, the customer is responsible for the original shipping costs and any additional costs incurred for the return of the package.
10. Returns and Exchanges
For information regarding our returns and exchanges policy, please refer to our Returns Policy.
11. Changes to Shipping Policy
M.K Kozy Kreations reserves the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
12. Contact Us
If you have any questions or concerns regarding this shipping policy, please do not hesitate to contact us at:
Email: mkkozykreations@gmail.com
Thank you for choosing M.K Kozy Kreations! We appreciate your business and look forward to serving you.